What are some tips for understanding and managing driver fatigue?
While breaks are not mandatory, we strongly recommend them to mitigate risks associated with fatigue. Fatigue significantly impairs driving ability, comparable to the effects of alcohol. Studies indicate that being awake for 17 hours equates to the impairment caused by alcohol consumption. By adhering to these recommendations, you contribute to safer roads for yourself and […]
What should I do if I completed the trip without picking up the customer?
Thank you for letting us know. We’ll process the fare refund (if applicable). Please allow us some time. Make sure to double-check the pickup details. Always verify you’re at the right location when you arrive. Kindly ensure that the ‘pick up’ button is pressed only after the customer has boarded the vehicle.
Can a Driver terminate a ride after it has started?
Yes, a driver may end a trip after it has begun under certain circumstances. These include: 1) Safety Concerns: If the customer poses a risk by being verbally or physically abusive, intoxicated, engaging in illegal activities, or violating platform guidelines. 2) Vehicle Issues: If the driver’s vehicle breaks down or experiences a malfunction, making it […]
I was in an accident, and someone was injured.
If you were involved in an accident, with injuries: Call 999 (Police) Immediately.Secure scene & seek medical attention.Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
I was in an accident, but no one was injured
If you were involved in an accident, without injuries:
What happens if the car breaks down in the middle of my ride?
Geolah prioritizes well-maintained vehicles, and partner drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip.