If you notice missing transactions or believe your wallet balance is incorrect, you can contact Geolah support via support@geolah.com

You may refer to the partner drivers’ handbook.

You may refer to the drivers’ handbook.

You may refer to the drivers’ handbook.

Tips from your customer are transferred directly to your driver wallet, and no service fee is deducted from the tip amount.

Please remember that tipping is voluntary and should not be requested. Asking for tips may be seen as inappropriate and could lead to misunderstandings like touting or harassment.

To view your weekly earnings, please refer to your payment history. Additionally, we’ll send you a detailed monthly earnings statement to your registered email address.

You may refer to the drivers’ handbook.

The earnings from driver’s wallet currently only support withdrawals and does not offer any other services.

The amount is currently being processed by the payment provider.

Your security deposit will be available for withdrawal upon request. You may submit a withdrawal request through email at support@geolah.com, and we will process it accordingly. Please note that processing may take up to seven business days for the funds to be released.

Please note that accounts may be suspended or banned for violations of platform policies or regulatory requirements, including but not limited to fraud, inappropriate conduct, or failure to comply with platform guidelines.

Your earnings will be credited to your driver’s app wallet.

1. Standard withdrawals incur a $0.30 transaction fee and may take up to 3 business days to process.
2. Fast withdrawals incur a $0.50 transaction fee and will be processed within 1 business day.

Check your transaction history. If it says “completed,” your earnings have been successfully credited.

Partner drivers must maintain a minimum balance of $10 at all times to be eligible for accepting cash bookings.

This is a small fee for unauthorized charges, refunds, or other fees.

For your safety and in compliance with the Land Transport Authority (LTA) regulations, drivers of private hire cars are not permitted to use their vehicles for delivery services.

Please politely explain that delivery services are not available and ask the customer to cancel the booking.

As difficult as it may be, don’t take it personally and stay calm.

In most situations, it’s best to remain silent and complete the ride safely. However, if the customer becomes aggressive, prioritize your safety and drive to a public area, where you can drop off the customer safely.

It’s a good practice to rate the trip and leave your feedback immediately after the ride ends. 

Open the Geolah partner driver app. On the home page, tap on “History.” Check the details of your past trips conveniently from this section.

If you haven’t received payment for a completed booking, please note that there may be a delay before the payment appears in your driver wallet. If it’s been more than 3 days and you haven’t received your payment, please reach out to us via support@geolah.com

My customer didn’t pay:

For cash bookings, it is your responsibility to collect payment from the customer. Geolah cannot collect the payment on your behalf if you forgot to do so.

If the customer refuses to pay, follow these steps:

1. Stay professional and avoid engaging in conflict.
2. After the ride, rate the customer and comment on the incident.

Geolah will investigate the case, and if the investigation is successful, we will reimburse the deducted amount to your credit wallet within 5 working days.

You are only required to collect penalty fees in cash from the customer if the app prompts you to do so at the end of the trip.

If the customer refuses to pay the penalty fee(s), please inform us immediately via support@geolah.com

Geolah’s transport and delivery services are operational 24/7.

Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.

Geolah is committed to the safety of our customers and drivers. We have a zero-tolerance policy for harassment and closely monitor user behaviour. If you experience harassment, please report it immediately through the app or call 999.

You can do so via the in-app call and messaging function.

If you’ve arrived at the pickup point but can’t find your customer, don’t worry. Here’s what you have to do:

• Notify your customer: Tap “I’ve Arrived” to let them know you’re waiting.
• Contact your customer: Call or chat with them to confirm their location and expected arrival time.
• Cancel the ride (if necessary): If your customer is still a no-show after 5 minutes and you can’t reach them, you can cancel the ride without affecting your cancellation rating. Just select the reason “Customer no-show: cancellation rate not affected.”

*Make sure you’re at the right spot and have waited for more than 5 minutes before cancelling.

We understand that unexpected cancellations can occur. To ensure fairness for driver partners, we’ve implemented a 3-minute grace period after your arrival at the pickup point. If a customer cancels after this period, a $3 cancellation fee will be applied.

Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.

Yes, we encourage both partner drivers and customers to share honest feedback and ratings to help us continuously improve the user experience. 

Please drop us an email at support@geolah.com and provide us with the booking ID. We will review the ratings and advise you on the outcome.

While breaks are not mandatory, we strongly recommend them to mitigate risks associated with fatigue.

Fatigue significantly impairs driving ability, comparable to the effects of alcohol. Studies indicate that being awake for 17 hours equates to the impairment caused by alcohol consumption.

By adhering to these recommendations, you contribute to safer roads for yourself and others. Safety should always come first.

Thank you for letting us know. We’ll process the fare refund (if applicable). Please allow us some time. Make sure to double-check the pickup details.

Always verify you’re at the right location when you arrive. Kindly ensure that the ‘pick up’ button is pressed only after the customer has boarded the vehicle.

Yes, a driver may end a trip after it has begun under certain circumstances. These include:

1) Safety Concerns: If the customer poses a risk by being verbally or physically abusive, intoxicated, engaging in illegal activities, or violating platform guidelines.

2) Vehicle Issues: If the driver’s vehicle breaks down or experiences a malfunction, making it unsafe to continue the journey. In such cases, the driver should pull over safely and inform the customer about the situation.

Drivers and customers are encouraged to adhere to platform guidelines to ensure a safe and positive experience. Regular vehicle maintenance is also essential to reduce the risk of breakdowns.

If you were involved in an accident, with injuries:

Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

If you were involved in an accident, without injuries:

1. Exchange info: Get contact details, plate numbers, and photos of damage.
2. Report for claim: File a police report within 24 hours for insurance claims.
3. Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

Geolah prioritizes well-maintained vehicles, and partner drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip. 

Within 24 hours: 

• Tap on Trips > Activities – History – Contact Customer  
• Arrange privately with the customer to return the item in a timely manner.  

More than 24 hours: 

• Report to Geolah.

*The services listed above are available for hourly bookings.

Compensation is assessed on a case-by-case basis, depending on the investigation and the submitted police report. Please note that this is not a guaranteed payment but rather a compensation process. 

Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both. Prosecution action may be taken against offenders and particularly, those who refuse to make restitution of the unpaid fare. 

Before starting the ride, always ensure the booking is labeled as “Cash Payment.” If a customer refuses to pay, report the incident to Geolah immediately. 

Geolah will review your case and take appropriate action. If necessary, the customer’s account may be suspended, and compensation will be considered individually. 

 Yes, customers with multiple fare evasion incidents may face permanent suspension of their accounts. 

Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both. Prosecution action may be taken against offenders and particularly, those who refuse to make restitution of the unpaid fare. 

Avoid any confrontation. Instead, file a police report immediately and submit it along with the trip details to Geolah. 

Case reviews typically take up to three business days. You will receive a notification in the app once a decision is made. 

Confirm with the customer that they acknowledge it’s a cash ride before starting the trip. If they refuse to pay, remain calm and report the incident to Geolah immediately. 

In addition to contributing to your CPF/Medisave on your behalf, there will be two other types of deductions: the platform fee and the driver’s fee.

Our cancellation policy may be reviewed and adjusted in the future.

Rest assured, Geolah is a platform that is always listening and improving. With your support, we can create a positive, sustainable, and trust-driven ride-hailing ecosystem together!

The estimated distance to the pick-up point is shown on the job card before you accept the job.

It is your responsibility to ensure that your GPS is accurate so that the job cards you receive are within a reasonable distance. Therefore, a $1 fee will still apply if you cancel the job.

Surcharges, such as ERP or any other additional fees are not included in the base fare and should be added at the end of the trip.

Geolah will not be responsible for reimbursing the waiting time fee. Drivers are encouraged to input the waiting time fee upon drop-off, as we cannot charge the customer once the trip has ended.

Drivers will be prompted to specify the reason for cancellation. A $3 cancellation fee will be automatically applied if the driver cancels after waiting for more than 3 minutes. Cancellations due to no-shows will also be added to the driver’s account.

Fares are calculated based on the distance traveled between the pickup and drop-off locations. The fare depends on the service type and may be influenced by surge pricing.

The flag-down fare and standard booking fees, including platform fees, apply.

Drivers are required to input the wait time fee upon dropping off customers. You may also refer to the driver’s handbook.

Wait time & Cancellation fees:

Other fees:

Customers will be charged a cleaning fee of up to $120 for excessive messes to cover reasonable cleaning costs. Excessive messes include, but are not limited to, vomiting, stains, or pet waste. Please note that the final amount is determined solely based on the cleaning receipt issued by the cleaning company.

Partner drivers must submit photo evidence of the mess along with the cleaning receipt to support the claim. Customers will be notified of the cleaning fee prior to any deductions. This policy applies at all times and on all days during an active trip.

All submissions are subjected to review. Geolah reserves the sole and absolute discretion to approve, deny, and decide on a fair reimbursement amount.

If you’re unable to pick up or drop off because the app is stuck, try the following steps. If your app starts working again at any point, you can stop and don’t need to continue further.

For iOS

1. Close the Geolah App completely. Restart your phone.
2. Uninstall/Re-install the Geolah App from the Store.

For Android:

1. Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”
2. Uninstall/Re-install the Geolah app from the Store.

If the issue persists, you may need to contact Geolah support for further assistance.

Try the following steps.

For iOS: Close the Geolah App completely. Restart your phone.

Uninstall/Re-install the Geolah App from the Store.

For Android: Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”

Uninstall/Re-install the Geolah app from the Store.

If you’re still not receiving bookings or alerts, you may need to contact Geolah support for further assistance.

The maximum age for TDVL holders is 75 years old.

LTA typically takes 30 working days to process a PDVL/TDVL application, provided all necessary documents are submitted.

TDVL: 25 hours (16 classroom hours + 9 self-study hours).

PDVL: 10 hours (8 classroom hours + 2 self-study hours)

A TDVL or PDVL is valid for three years. Holders must attend refresher courses every six years.

Please check your app settings and enable location services. This will help us provide you with accurate maps and directions.

If you have any issues or suggestions, please contact us here

Applicants aged 50 and above must undergo regular medical exams:

Ages 50–64: Every 2 years.

Ages 65+: Annually.

Ages 70, 73, 74: Additional on-road driving tests are required.

You won’t be able to install or update the Geolah app if your device is running the following Operating System (OS) versions:

Android 4.x & below

iOS 11 & below

If you have an older version of the app installed, you can still use it to receive jobs, but you won’t be able to update the app or access the latest features. We recommend updating your OS version to ensure you are protected from any data security risks.

LTA will notify you 1–2 months before your licence expires. Ensure you meet the stated requirements to renew. If you lose the notice, contact LTA. Drivers may hold a vocational licence up to 75 years old.

Less than 6 months: Renew online via AXS or GoBusiness Licensing portal or visit LTA Customer Service Centre.

6 months to 3 years: Submit a late renewal application online or in person. LTA will assess eligibility.

Over 3 years: Submit a new application

1) Enjoy competitive rates and fares to maximize your earnings.

This applies to PHV and Taxi Drivers only.

2) Full Support

We’re committed to supporting you every step of the way, ensuring a smooth driving experience.

3) Fast Payments

Get paid quickly with the option for instant cashouts, giving you maximum flexibility with same-day payouts.

4) Set Your Own Hours

Take control of your schedule and decide when and how often you drive—no minimum trips required.

An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum of 7 days.

Both drivers and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.

Huawei mobile devices are not compatible with the Geolah Driver app. This is because the app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah Driver app is not available.

Partner drivers are automatically covered under WICA coverage. For more information, please refer to the “WICA” section in our FAQ.

Improve the housing and retirement adequacy of platform/gig workers by aligning their CPF contribution rates with those of traditional employees.

The changes will take effect from 1 January 2025.

From Nov 2024, you can opt-in via the CPF Board’s portal. There is no deadline to opt-in.

Platform operators are responsible for deducting and submitting CPF contributions on behalf of their platform workers.

For platform workers who are mandated or opt in to increased CPF contributions, Ordinary, Special, and MediSave contributions will be deducted. For platform workers who do not opt in, only MediSave contributions will be deducted.  

Each platform operator will deduct and submit CPF contributions for your earnings from their platform.

No. CPF contribution does not determine how jobs are being allocated.

Saving as a Platform Worker with CPF – link here

Write to CPF – link here

Platform Worker CPF Contribution Calculator – link here

Platform Workers CPF Transition Support Calculator – link here

Nothing! All driver- and delivery-partners of Geolah will automatically be eligible for WIC insurance from the time you pick up a customer or item, to the time you drop them off/deliver them.

No, your WICA coverage will lapse if you are no longer a Geolah Driver- / Delivery-Partner.

For accidents while completing a booking on the with Geolah’s platform, you will be covered for the following:

• Up to SGD 45,000 in medical expenses
• Compensation for income loss due to medical leave or hospitalisation
• Lump sum compensation of SGD 76,000 – 225,000 for death
• Lump sum compensation of SGD 97,000 – 289,000 for permanent disablement

Yes, Geolah (the Company) has the right to recover payments made under this policy in certain cases:

1. Non-disclosure or Misstatement of Facts: If the Insured fails to provide important information they should have disclosed, or if they make false statements, Geolah can recover the amount paid for any injury related to these issues.
   
2. Fraudulent Claims: If the Insured causes a fraudulent claim to be made, the Company can recover the amount it paid for that fraudulent claim.
   
3. Policy Breach: If the Insured does not meet certain obligations outlined in the policy (such as those in clause 10), Geolah can recover the amount paid for that breach.

Geolah will not be liable for:

1. Recovery from Other Parties: If the Insured could have recovered an amount from another party, but an agreement prevents it, Geolah will not cover that amount.
   
2. War and Terrorism: Any losses, damages, or liabilities caused by:
   • War, invasion, civil war, rebellion, or similar events.
   • Acts of terrorism, including violence or threats, nuclear radiation, or damage to life or property for political, religious, or ideological reasons.
     
3. Actions in Response to War or Terrorism: Any actions taken to control or prevent situations related to war or terrorism (as listed above) are not covered.
   
4. Nuclear and Radioactive Risks:
   • Any liabilities caused by nuclear weapons or radiation.
   • However, if radioactive materials are used for peaceful purposes (like medical or scientific use), they are covered.
     
5. Sanctions and Legal Restrictions: Claims related to actions that would violate trade restrictions or laws from the UN, Singapore, the EU, UK, or the USA are excluded.
   
6. Asbestos Claims: Claims related to asbestosis or mesothelioma are not covered.

WICA covers injuries resulting from accidents during your service for Geolah and diseases contracted while providing services, as defined under the Act.

You may claim:

• Medical Expenses: For treatment related to work injuries.
• Lost Earnings: Compensation for income lost during recovery.
• Lump Sum Payments: For permanent incapacity or death resulting from work-related incidents.

Compensation is based on your average monthly earnings, the severity of the injury, and the guidelines under WICA.

The Work Injury Compensation Act (WICA) Insurance is a mandatory policy that provides compensation for work-related injuries, illnesses, or death. Geolah drivers are automatically covered under this policy when performing platform services.

Exclusions include injuries caused by your negligence, acts of war, or while under the influence of drugs or alcohol.

If you are unable to work while recovering, you are entitled to compensation for lost earnings, calculated based on your average income during your service with Geolah.

Yes, you should report any incidents as soon as possible to ensure timely processing of your claim. Delays might affect eligibility.

You can only claim under one insurance policy at a time. If you file your claim through Geolah, we’ll submit it under WICA. You can file additional claims under other policies only after the WICA limit is reached.

Work Injury Compensation for Platform Workers – link here

All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.

To maintain a safe and efficient platform, all Geolah partner drivers must follow our rules. Please review the partner driver handbook for details on platform and product guidelines. For more information, visit this link.