What should I do if the driver or vehicle doesn’t match the information in the app?
Your safety is our priority at Geolah. If the driver who arrives doesn’t match the information in the app (such as photo, name, vehicle registration number, etc.), report it immediately through the Geolah app: Menu → Support → Report.
I was in an accident, and someone was injured.
If you were involved in an accident, with injuries: Call 999 (Police) Immediately.Secure scene & seek medical attention.Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
I was in an accident, but no one was injured.
If you were involved in an accident, without injuries:
What happens if the car breaks down in the middle of my ride?
Geolah prioritizes well-maintained vehicles, and partner drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip.
Is there any insurance coverage in the event of an accident?
Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.
What should I do if I encountered any misbehaved drivers?
Your safety is our priority at Geolah. Report immediately within the Geolah App: Menu – Support – Report.