Managing dormant accounts
To keep your account active, you must complete at least two trips every 6 months. Inactive accounts for over 6 months will need to verify your identity via OTP.
How can I update my personal details?
You can update your personal details by following the steps below: Geolah will review your request.
How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and on-demand service experience for all our users. If you have decided to deactivate your Geolah account, please follow these steps:
Can I let someone else use my Geolah account?
To ensure the security and privacy of all users, Geolah mandates that each individual maintain their own personal account. This approach guarantees that personal details such as phone numbers and email addresses are accurately linked to the appropriate user, reducing the risk of unauthorized access or fraud. Your account is intended solely for your personal […]
How can I register as a partner driver?
Please follow the steps below:
What documents do I need for sign up?
Type of Delivery Drivers Requirements Bicycle 1) NRIC 2) Clear headshot photo – Must be above 18 years old– Physically fit– Able to deliver small parcels Motorcycle 1) NRIC2) Valid driving license3) Clear headshot photo4) Front vehicle photo image 5) Commercial insurance 6) Vehicle log card – Must be above 18 years old– Physically fit– Able to deliver small […]
How long will it take for my account to be approved?
Your profile will be reviewed and approved within 3 business days. However, please be aware that delays may occur due to a higher volume of applications. To help prevent any processing delays, make sure your submission is complete and accurate.
Who should I contact regarding registration issues?
You can get in touch with us by emailing support@geolah.com or by filling up the details here
How can I update my vehicle details?
You can update your vehicle details by following the steps below: Geolah will review your request.
What should I do if my account is banned?
To submit an appeal, please use a Gmail account. You can either access the appeal form through this link or email your appeal to support@geolah.com