How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah. If you have made the decision, kindly follow the steps:
Managing dormant accounts
To keep your account active, you must complete at least two trips every 6 months. Inactive accounts for over 6 months will need to verify your identity via OTP.
How much of my personal information is visible to customers?
To protect your privacy and facilitate a smooth journey, only basic information is shared with customers. We take these measures to protect your privacy and safety throughout your Geolah experience.
Can my account be suspended?
Yes, your account may be suspended if you are found to have violated any of the following: Violators will be reported to authorities.
What documents do I need for sign up?
Type of Vocational License Type of Vehicles Type of Documents required PDVL Private Hire Car 1) NRIC 2) Driving license 3) Clear headshot photo4) Front vehicle photo image 5) Vocational license (PDVL)6) PHV Car decal photo image 7) Commercial insurance (Z10/Z11) 8) Vehicle log card TDVL Taxi 1) NRIC 2) Driving license 3) Clear headshot photo4) Front vehicle photo image 5) Homepage image of […]
Where do I get the PHV decal?
If you haven’t received a letter from the LTA with decal placement instructions, you can go to a VICOM, JIC, or STA vehicle inspection center for professional installation at a cost of $20.
I do not have a TDVL/PDVL license. How do I apply for one?
For details on the application process, kindly visit this link.
How long will it take for my account to be approved?
Your profile will be reviewed and approved within 3 business days. However, please be aware that delays may occur due to a higher volume of applications. To help prevent any processing delays, make sure your submission is complete and accurate.
Who can I contact regarding registration issues?
You can get in touch with us by emailing support@geolah.com or by filling up the details here
What should I do if my account is banned?
To submit an appeal, please use a Gmail account. You can either access the appeal form through this link or email your appeal to support@geolah.com