How can I register as a customer on the Geolah app?
How can I update my personal details?
You can update your personal details by following the steps below: Your profile will be updated with the new details.
Can I let someone else use my Geolah account?
For the security and privacy of all users, Geolah requires each customer to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.
How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah. If you have made the decision, kindly follow the steps:
Managing dormant accounts
To maintain your account, customers must book at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.
How much of my personal information is visible to drivers?
We value your privacy and only show them your username, profile picture, and past reviews and driver ratings. We take these measures to ensure your privacy and safety throughout your Geolah experience.
Can my account be suspended?
Yes, your account may be suspended if you are found to have violated any of the following: Violators will be reported to authorities.