Extra fees and charges
Wait time & Cancellation fees: Wait Time Fees Cancellation Fees Free Grace Period Fees Free Grace Period Fees Within 3 minutes upon: 1) Partner driver’s arrival at pick up location After 3 minutes of grace period: 1) $3.50 per 3 minutes block Within 3 minutes upon: 1) Partner driver’s acceptance of booking 1) After Partner driver’s acceptance: $3 per […]
What are the fees for entering Sentosa?
As a customer entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the customer’s account. You are not required to pay the admission fee if you have any of the following: In these cases, the driver should use the manned entry lanes […]
Do I need to pay ERP/toll charges?
For most services on Geolah, ERP/toll charges are not included in the fare. If a customer passes through an active ERP/toll gantry, the toll charge will be added to the fare at the end of the trip. Important Notes: Geolah drivers are encouraged to follow suggested routes to avoid unexpected traffic delays. The platform optimises […]
What if I decided to cancel after incurring a waiting time fee?
Wait Time Fees Cancellation Fees Free Grace Period Fees Free Grace Period Fees Within 3 minutes upon: 1) Partner driver’s arrival at pick up location After 3 minutes of grace period: 1) $3.50 per 3 minutes block Within 3 minutes upon: 1) Partner driver’s acceptance of booking 1) After partner driver’s acceptance: $3 per 3 […]
Can I appeal the cancellation and wait time fees?
Yes, appeals for cancellation and wait time fees may be possible, subject to approval. Please provide more details and send in to support@geolah.com. Geolah will review your case. If your appeal is successful, you will receive a non-refundable Geolah voucher as a refund.
How much is the platform fee?
Geolah platform fees are as follows: Fee Types Remarks Current Fees New Fees (W.E.F 15th Feb 2025) Platform fee Fare <= $15.00 S$0.55 S$1.05 Fare >=$15.01 S$0.75 S$1.25 These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures.
Is there a fee for a foldable wheelchair in the car boot?
There will be no extra charges, our partner drivers are encouraged to keep their boots clear to accommodate customer belongings.
Is the cancellation fee for all Geolah services?
The cancellation fee applies to all rides and delivery services.
What is the cleaning fee if I make a mess in the car?
Customers will be charged a cleaning fee of up to $120 for excessive messes to cover reasonable cleaning costs. Excessive messes include, but are not limited to, vomiting, stains, or pet waste. Please note that the final amount is determined solely based on the cleaning receipt issued by the cleaning company. Partner drivers must submit […]