What happens if my parcel is lost?
All our delivery assignments are meticulously tracked using GPS. In the unlikely event that a parcel cannot be recovered, we provide compensation either based on the parcel’s value or a fixed amount of S$100 per parcel, whichever is lower.
What should I do if I sent the wrong or extra items?
Kindly utilize the in-app messaging or call function to contact the driver promptly. If the driver is uncontactable, reach out to us via support@geolah.com or escalate the issue here.