How to add payment?
You can add any of the following payment methods: To add a credit/debit card, follow these steps: There will be a small, temporary charge when you add a new card to your Geolah account. This is a security measure to verify that the card is active, valid, and belongs to you. It also helps prevent […]
How do I make payment for an outstanding balance?
If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account.
What is 3DS?
3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website.
Why can’t my debit/credit card be charged?
Here are a few possibilities:
Are there any transactional fees for cashless payment?
Yes, there is a small transaction fee if you prefer to use cashless payments for booking a ride on Geolah.
Do I need to pay ERP charges and parking costs?
Delivery fares are inclusive of tolls, ERP, and parking costs.
When I cancel my order, will I be charged a cancellation fee?
Yes, please note that cancellation charges may be applicable to senders, in accordance with our cancellation policy, in the event where the sender cancels the request from the moment the driver matches until the item is picked up.