Why is my Driver Wallet balance incorrect?
If you notice missing transactions or believe your wallet balance is incorrect, you can contact Geolah support via support@geolah.com
Where can I find a guide to transaction types in my Driver Wallet?
You may refer to the partner drivers’ handbook.
How do I top up my Cash Wallet?
You may refer to the drivers’ handbook.
What are the steps to cash out my earnings?
You may refer to the drivers’ handbook.
Where are my tips credited?
Tips from your customer are transferred directly to your driver wallet, and no service fee is deducted from the tip amount. Please remember that tipping is voluntary and should not be requested. Asking for tips may be seen as inappropriate and could lead to misunderstandings like touting or harassment.
I would like to request a payment statement.
To view your weekly earnings, please refer to your payment history. Additionally, we’ll send you a detailed monthly earnings statement to your registered email address.
How do I interpret my earnings breakdown?
You may refer to the drivers’ handbook.
Can I use my earnings from driver’s wallet for transactions?
The earnings from driver’s wallet currently only support withdrawals and does not offer any other services.
Why is my payment credit pending?
The amount is currently being processed by the payment provider.
Is the security deposit refundable?
Your security deposit will be available for withdrawal upon request. You may submit a withdrawal request through email at support@geolah.com, and we will process it accordingly. Please note that processing may take up to seven business days for the funds to be released. Please note that accounts may be suspended or banned for violations of […]