I’m having trouble with the app. What should I do?
Try these tips: Android Users: Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”Uninstall/Re-install the Geolah app from the Store. iOS Users: Close the Geolah App completely. Restart your phone.Uninstall/Re-install the Geolah App from the Store.
I can’t track my driver/trip. What should I do?
Please make sure your location settings are enabled. If live tracking isn’t working, the driver may not have opened the app. If the problem persists, try restarting the app.
Can I share my location with my loved ones?
Yes, you are able to share your trip details.
Can I tip the driver?
Let’s build a great ride experience! Show your appreciation to Geolah drivers by tipping during or after your trip. Cashless tipping is preferred and help us recognize great service for our community.
Can I book a ride for someone else using my account?
Book rides for loved ones with Geolah! Indicate the right pick-up and drop-off locations, and select a cashless payment method for a smooth ride experience.
Can I request for a specific pick-up or drop-off?
The Geolah app allows you to enter specific pickup details, such as “waiting at the lobby,” “car park,” or “entrance.” However, this excludes restricted zones, bus lanes, and bus stops. For other specific requests, you can use the “Driver Notes” field or the call/text feature to communicate directly with your driver.
I made a mistake with the pickup address. Can the driver come to my current location instead?
No. Drivers cannot travel to your new location due to safety concerns. You will need to cancel the booking and rebook with the correct pickup location. *Cancellation fee may apply.
Can a partner driver terminate a ride mid-trip, and if so, under what circumstances?
A partner driver can terminate a ride for the following reasons: Customer Misconduct: Vehicle Breakdown or accident. Let’s work together to ensure a safe and enjoyable experience for everyone.
I’m having trouble locating my driver, even though the app says they have arrived.
Kindly contact the driver to verify their current location. Please note that drivers may impose a waiting fee after a 3-minute wait at the accurate GPS-confirmed pickup point. We kindly request that customers adhere to punctuality and confirm their presence at the designated pickup location.