How can I minimize the risk of fare evasion?
Before starting the ride, always ensure the booking is labeled as “Cash Payment.” If a customer refuses to pay, report the incident to Geolah immediately.
What happens after I submit the police report and trip details?
Geolah will review your case and take appropriate action. If necessary, the customer’s account may be suspended, and compensation will be considered individually.
Will repeat offenders be permanently banned?
Yes, customers with multiple fare evasion incidents may face permanent suspension of their accounts.
Is fare evasion an offence?
Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or […]
What should I do if a customer leaves without paying?
Avoid any confrontation. Instead, file a police report immediately and submit it along with the trip details to Geolah.
How long does it take to review my case?
Case reviews typically take up to three business days. You will receive a notification in the app once a decision is made.
How can I proactively prevent fare evasion?
Confirm with the customer that they acknowledge it’s a cash ride before starting the trip. If they refuse to pay, remain calm and report the incident to Geolah immediately.
Will I receive full compensation for the unpaid fare?
Compensation is assessed on a case-by-case basis, depending on the investigation and the submitted police report. Please note that this is not a guaranteed payment but rather a compensation process.
Is fare evasion an offence?
Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or […]
What deductions will I have for each booking made by a customer?
In addition to contributing to your CPF/Medisave on your behalf, there will be two other types of deductions: the platform fee and the driver’s fee. Fee Types Remarks Fees Platform fee (These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures) Fare <= $15.00 S$1.05 Fare >=$15.01 S$1.25 […]