Can my customer request a package delivery instead of a ride?
For your safety and in compliance with the Land Transport Authority (LTA) regulations, drivers of private hire cars are not permitted to use their vehicles for delivery services. Please politely explain that delivery services are not available and ask the customer to cancel the booking.
How should I deal with a rude customer?
As difficult as it may be, don’t take it personally and stay calm. In most situations, it’s best to remain silent and complete the ride safely. However, if the customer becomes aggressive, prioritize your safety and drive to a public area, where you can drop off the customer safely. It’s a good practice to rate […]
What can I do if I wasn’t paid for a completed booking?
If you haven’t received payment for a completed booking, please note that there may be a delay before the payment appears in your driver wallet. If it’s been more than 3 days and you haven’t received your payment, please reach out to us via support@geolah.com My customer didn’t pay: For cash bookings, it is your […]
Cash bookings: What if my customer refuses to pay their penalty? (e.g. wait time fee)
You are only required to collect penalty fees in cash from the customer if the app prompts you to do so at the end of the trip. If the customer refuses to pay the penalty fee(s), please inform us immediately via support@geolah.com
How to view your upcoming or past trips in the Geolah partner driver app
Open the Geolah partner driver app. On the home page, tap on “History.” Check the details of your past trips conveniently from this section.
What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
I would like to report an incident relating to a trip.
Geolah is committed to the safety of our customers and drivers. We have a zero-tolerance policy for harassment and closely monitor user behaviour. If you experience harassment, please report it immediately through the app or call 999.
How can I communicate with the customer?
You can do so via the in-app call and messaging function.
I’ve arrived at the pickup location, but I can’t find the customer. What should I do?
If you’ve arrived at the pickup point but can’t find your customer, don’t worry. Here’s what you have to do: *Make sure you’re at the right spot and have waited for more than 5 minutes before cancelling.