Code of Conduct
All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.
What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
How does Geolah promote a respectful and tolerant community?
Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.
Where can I find more information?
You may refer here for more information.
Does Geolah provide any coverage for loss or damaged parcel?
Every Geolah delivery comes with a basic coverage of up to S$100 for loss and damage.
What is Contactless Delivery?
Contactless Delivery (CD) is a feature that allows you to request Geolah drivers to leave your parcels in a safe location if you are not at home. You can enable (CD) through the Geolah app and specify your preference for the driver to leave the parcel in a safe place, with a neighbour, or with […]
How do I know if my parcel has been delivered?
The status of your delivery will be promptly updated within the mobile app. Upon successful delivery, you will receive both a mobile notification and email confirmation. You can access delivery details, including the recipient’s name, their signature as proof of receipt and the precise date and time of delivery.
Can I modify my order details?
Unfortunately, once you’ve confirmed your order, any subsequent modifications to the order details are not possible. Should you require adjustments, we recommend cancelling the existing order and placing a new one with the desired changes.
How to add payment?
You can add any of the following payment methods: To add a credit/debit card, follow these steps: There will be a small, temporary charge when you add a new card to your Geolah account. This is a security measure to verify that the card is active, valid, and belongs to you. It also helps prevent […]
What are the available services?
Service type Distance Weight limit Size limit Suitable for Up to 3 big pets Rent trolley Round trip Extra Manpower Restricted zone No lift landing Bicycle 701m to 3km Up to 5kg 40 × 30 × 15 cm Documents, Smaller Parcels & Groceries etc NO NO YES NO NO YES Motorcycle Island wide Up to […]