What are the fees for entering Sentosa?
As a customer entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the customer’s account. You are not required to pay the admission fee if you have any of the following: In these cases, the driver should use the manned entry lanes […]
Do I need to pay ERP/toll charges?
The delivery fee covers ERP and parking fees. Extra charges may apply for special situations (e.g. no lift landing).
Extra fees and charges
Delivery Service Mototcycle Car MPV Van 1.7m Van 2.4m Lorry Access Restricted Area $12.00 $12.00 $12.00 $13.00 $13.00 $15.00 1 Pax at front seat $5.00 $5.00 $5.00 Pet Friendly Borrow Trolley No Lift Landing $10.00 Door to Door driver as helper $15.00 $15.00 $30.00 Door to Door driver + 1 helper $50.00 $50.00 $70.00 Waiting […]
How do I make payment for an outstanding balance?
If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account.
How much is the platform fee?
Geolah platform fees are as follows: Fee Types Remarks Current Fees New Fees (W.E.F 15th Feb 2025) Platform fee Fare <= $15.00 S$0.55 S$1.05 Fare >=$15.01 S$0.75 S$1.25 These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures.
What are the prohibited items for delivery?
You may refer here for the full list of items that are prohibited for delivery. Please comply with the guidelines.
How to communicate with a Geolah partner driver
You can communicate with your partner driver using the in-app call and messaging functions.
Will the partner driver help move my items?
For bicycle, motorbike and car, the price includes door to door delivery. For van and lorry services, it includes loading and unloading onto/from the vehicle. Additional charges apply for extra help to bring items to your doorstep.
What’s the maximum size and weight allowed for a package?
Services Distance Weight limit Size limit Suitable for Up to 2 Pets Rent trolley Bicycle 701m to 3km Up to 5kg 20 × 20 × 15 cm Documents, Smaller Parcels, Food & Groceries etc No No Motorcycle Island wide Up to 10kg 40 × 40 × 30 cm Documents, Parcels, Groceries, Food, Small Electronic device […]
Does Geolah offer multiple drop deliveries?
Yes, Geolah enables multi-stop deliveries to a maximum of 10 locations per trip. Please note that these multi-stop deliveries can only be initiated and managed through the app.