Are there any transactional fees for cashless payment?
Yes, there is a small transaction fee if you prefer to use cashless payments for booking a ride on Geolah.
How are the delivery fees calculated?
Delivery fees are calculated based on distance, time, and additional delivery-related cost. Delivery fees are subject to surge as well.
Do I need to pay ERP charges and parking costs?
Delivery fares are inclusive of tolls, ERP, and parking costs.
When I cancel my order, will I be charged a cancellation fee?
Yes, please note that cancellation charges may be applicable to senders, in accordance with our cancellation policy, in the event where the sender cancels the request from the moment the driver matches until the item is picked up.
What happens if my parcel is lost?
All our delivery assignments are meticulously tracked using GPS. In the unlikely event that a parcel cannot be recovered, we provide compensation either based on the parcel’s value or a fixed amount of S$100 per parcel, whichever is lower.
What should I do if I sent the wrong or extra items?
Kindly utilize the in-app messaging or call function to contact the driver promptly. If the driver is uncontactable, reach out to us via support@geolah.com or escalate the issue here.
Does Geolah have a rate & review system?
Yes, we encourage both drivers and customers to share honest feedback and ratings to help us continuously improve the user experience.
How much is the waiting time fee?
Wait Time Fees Free Grace Period Fees Within 10 minutes upon: 1) Driver’s arrival at pick up location After 10 minutes of grace period: 1) $3 per 10 minutes block (For Motorcyle, Car and MPV.)2) $4 per 10 minutes block (For Van 1.7m and Van 2.4m)3) $5 per 10 minutes block (For Lorry)
How much is the cancellation fee?
A cancellation fee compensates drivers for their time and effort. If no driver has been assigned, there will be no cancellation fee. The full delivery fee will apply if you cancel after a driver has been assigned.