What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
Managing dormant accounts
To maintain your account, users must complete at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.
How much of my personal information is visible to Geolah drivers?
To protect your privacy and facilitate a smooth journey, only basic information is shared with drivers. We take these measures to protect your privacy and safety throughout your Geolah experience.
Can my account be suspended?
Yes, your account may be suspended if you are found to have violated any of the following: Violators will be reported to authorities.
Can I let someone else use my Geolah account?
To ensure the security and privacy of all users, Geolah mandates that each individual maintain their own personal account. This approach guarantees that personal details such as phone numbers and email addresses are accurately linked to the appropriate user, reducing the risk of unauthorized access or fraud.
How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and on-demand service experience for all our users. If you have decided to deactivate your Geolah account, please follow these steps:
What is 3DS?
3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website.
Why can’t my debit/credit card be charged?
Here are a few possibilities:
How can I register as a customer on the Geolah app?
How can I update my personal details?
You can update your personal details by following the steps below: Your profile will be updated with the new details.