What are some tips for understanding and managing driver fatigue?
While breaks are not mandatory, we strongly recommend them to mitigate risks associated with fatigue. Fatigue significantly impairs driving ability, comparable to the effects of alcohol. Studies indicate that being awake for 17 hours equates to the impairment caused by alcohol consumption. By adhering to these recommendations, you contribute to safer roads for yourself and […]
Why I can’t find the pick up/drop off location?
If you’re unable to find the pickup/drop-off location, please get in touch with the sender or recipient for clarification, via in app chat or direct call.
What if the sender or recipient is absent at the pickup/drop-off location or unreachable?
If the sender/recipient is absent or unreachable, attempt to contact them again via call or in-app chat. If you still cannot reach them, please contact our Customer Service team via support@geolah.com
What should I do if I suspect the item or order is restricted or fraud-related?
To return the item, please submit a ticket in the app and bring it to our Geolah office immediately.
Is a picture of the parcel at pickup/ drop-off location required?
You must take a clear photo of the parcel in a well-lit area during both the pick up and drop off process.
Can I change the pick up and delivery time with the customer?
Please do not make changes to the delivery timing with the customer, it will cause inconvenience to the customer. If you cannot do the job within the timing, please do not accept the delivery request. If required, kindly contact both sender and recipient for arrangement.
What if I lost the package while delivering?
For the loss of packages, partner drivers will bear the compensation as you are responsible for the delivery of the parcels. You will need to inform the customer and Geolah.
For van and lorry delivery, do partner drivers need to help in loading/unloading of the goods?
Yes, the partner driver of the van or lorry will need to assist in loading and unloading of the goods. Partner drivers can also add extra charges.
I own multiple vehicles. Can I link them all to my partner driver profile?
You can only use one vehicle to complete deliveries with Geolah at any one time.
Managing dormant accounts
To keep your account active, you must complete at least two trips every 6 months. Inactive accounts for over 6 months will need to verify your identity via OTP.