Code of Conduct
All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.
Partner Driver Handbook
To maintain a safe and efficient platform, all Geolah partner drivers must follow our rules. Please review the partner driver handbook for details on platform and product guidelines. For more information, visit this link.
What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
How can I update my personal details?
You can update your personal details by following the steps below: Geolah will review your request.
How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and on-demand service experience for all our users. If you have decided to deactivate your Geolah account, please follow these steps:
Why is my payment credit pending?
The amount is currently being processed by the payment provider.
Can I let someone else use my Geolah account?
To ensure the security and privacy of all users, Geolah mandates that each individual maintain their own personal account. This approach guarantees that personal details such as phone numbers and email addresses are accurately linked to the appropriate user, reducing the risk of unauthorized access or fraud. Your account is intended solely for your personal […]
Can any Active Mobility Device (PMD / PAB / PMA) be used to make deliveries?
No, Geolah strictly prohibits the use of any PMD, PAB or PMA for delivery purposes.
How does Geolah promote a respectful and tolerant community?
Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.