What should I do if I can’t sign in to my account?
You can get in touch with us by emailing support@geolah.com or by filling up the details here
What can I do if I have found something additional that is not stated after collecting the order?
Firstly, try contacting the sender using the in-app messaging or call function. If you can’t reach the sender, please reach out to us via support@geolah.com
Can I deliver with Geolah without owning a vehicle?
Definitely! If you don’t own a vehicle, you have two options: join our fleet of bicycles, or motorcycles, or rent a vehicle.
Do I need to file income tax?
All partner drivers are required to file income tax. Geolah is not under the auto-inclusion scheme. You must then log in to the IRAS myTax portal and confirm if the earnings are correct to file your income tax. Contact Geolah to get your Annual Partner Statement.
Is the security deposit refundable?
Your security deposit will be available for withdrawal upon request. You may submit a withdrawal request through email at support@geolah.com, and we will process it accordingly. Please note that processing may take up to seven business days for the funds to be released. Please note that accounts may be suspended or banned for violations of […]
How do I get my earnings?
Your earnings will be credited to your Driver’s App wallet.
How soon will I get my earnings?
Is there a minimum balance requirement for my wallet?
Partner drivers must maintain a minimum balance of $10 at all times to be eligible for accepting cash bookings.
Besides the delivery fee, are there any other additional charges?
No, the delivery fee is all-inclusive
What is a transaction fee?
This is a small fee for unauthorized charges, refunds, or other fees.