What documents do I need for sign up?
Type of Delivery Drivers Requirements Bicycle 1) NRIC 2) Clear headshot photo – Must be above 18 years old– Physically fit– Able to deliver small parcels Motorcycle 1) NRIC2) Valid driving license3) Clear headshot photo4) Front vehicle photo image 5) Commercial insurance 6) Vehicle log card – Must be above 18 years old– Physically fit– Able to deliver small […]
What should I do if I am rated wrongly?
Please drop us an email at support@geolah.com and provide us with the booking ID. We will review the ratings and advise you on the outcome.
How long will it take for my account to be approved?
Your profile will be reviewed and approved within 3 business days. However, please be aware that delays may occur due to a higher volume of applications. To help prevent any processing delays, make sure your submission is complete and accurate.
Does Geolah have a rate & review system?
Yes, we encourage both drivers and customers to share honest feedback and ratings to help us continuously improve the user experience.
Who should I contact regarding registration issues?
You can get in touch with us by emailing support@geolah.com or by filling up the details here
I was in an accident, and someone was injured.
If you were involved in an accident, with injuries: Call 999 (Police) Immediately.Secure scene & seek medical attention.Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
How can I update my vehicle details?
You can update your vehicle details by following the steps below: Geolah will review your request.
What happens if the car breaks down in the middle of my delivery?
Geolah prioritizes well-maintained vehicles, and drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip.
What should I do if my account is banned?
To submit an appeal, please use a Gmail account. You can either access the appeal form through this link or email your appeal to support@geolah.com
Is there any insurance coverage in the event of an accident?
Each Geolah ride includes basic coverage for customers of up to S$20,000 for accidental death and permanent disablement. Partner drivers are automatically covered under WICA.