For van and lorry delivery, do partner drivers need to help in loading/unloading of the goods?
Yes, the partner driver of the van or lorry will need to assist in loading and unloading of the goods. Partner drivers can also add extra charges.
Why I can’t find the pick up/drop off location?
If you’re unable to find the pickup/drop-off location, please get in touch with the sender or recipient for clarification, via in app chat or direct call.
What if the sender or recipient is absent at the pickup/drop-off location or unreachable?
If the sender/recipient is absent or unreachable, attempt to contact them again via call or in-app chat. If you still cannot reach them, please contact our Customer Service team via support@geolah.com
What should I do if I suspect the item or order is restricted or fraud-related?
To return the item, please submit a ticket in the app and bring it to our Geolah office immediately.
Is a picture of the parcel at pickup/ drop-off location required?
You must take a clear photo of the parcel in a well-lit area during both the pick up and drop off process.
Can I change the pick up and delivery time with the customer?
Please do not make changes to the delivery timing with the customer, it will cause inconvenience to the customer. If you cannot do the job within the timing, please do not accept the delivery request. If required, kindly contact both sender and recipient for arrangement.
What if I lost the package while delivering?
For the loss of packages, partner drivers will bear the compensation as you are responsible for the delivery of the parcels. You will need to inform the customer and Geolah.
What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
How to handle contactless delivery?
Contactless Delivery (CD) allows partner drivers to leave parcels at a designated safe location when the recipient is not at home. How to Handle Contactless Delivery: Important Reminders: Liability: Geolah’s partner drivers will be responsible for pick up/drop off only. Safety First: Always prioritize safety and security when choosing a location to leave the parcel. […]