What is the maximum number of orders I can take?
For bike deliveries, our dedicated partner drivers can handle up to 3 deliveries per job. If you’re driving a car or van, you’ve got a bit more room—up to 10 deliveries per job! For those handling truck deliveries, the maximum is 2 deliveries per job.
What are the prohibited items for delivery?
You may refer here for the full list of items that are prohibited for delivery. Please comply with the guidelines.
How can the I communicate with the sender and recipient?
You can communicate using the in-app call and messaging function.
What are the restricted locations for delivery?
Here’s a list of restricted locations to which we do not provide our services:
What do I do if the item is not ready for collection?
There will be a 10 mins grace period for the item to be ready. Once the grace period is up, you can add the waiting charges.
The items don’t match the image or description. What should I do?
If you are picking up the item on behalf of the customer, please contact them to confirm any changes. If the items you’re collecting won’t fit in your vehicle, you can ask the customer to cancel the order and place a new one.