Extra fees and charges
Wait time & Cancellation fees: Wait Time Fees Cancellation Fees Free Grace Period Fees Free Grace Period Fees Within 3 minutes upon: 1) Partner driver’s arrival at pick up location After 3 minutes of grace period: 1) $3.50 per 3 minutes block Within 3 minutes upon: 1) Partner driver’s acceptance of booking 1) After Partner driver’s acceptance: $3 per […]
Code of Conduct
All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.
What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
How does Geolah promote a respectful and tolerant community?
Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.
Is there any insurance coverage?
Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.
How do I file a claim?
You may refer here for more information.
What is 3DS?
3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website.
Why can’t my debit/credit card be charged?
Here are a few possibilities:
Is Geolah App compatible with Huawei devices?
Huawei mobile devices are not compatible with the Geolah app. This is because the Geolah app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah app is not available.