Can coupons be exchanged for cash?
Geolah coupons cannot be exchanged for cash, credit, or other forms of payment.
What should I do if the driver or vehicle doesn’t match the information in the app?
Your safety is our priority at Geolah. If the driver who arrives doesn’t match the information in the app (such as photo, name, vehicle registration number, etc.), report it immediately through the Geolah app: Menu → Support → Report.
What are the available services?
Services Seats Descriptions AnyGeo 4 Nearest available, 4 seats GeoCar XL 6 Economy, 6 seats GeoPets 4 1 small or 1 medium size pet, 2 seats *The services listed above are available for hourly bookings.
Is there a fee for a foldable wheelchair in the car boot?
There will be no extra charges, our partner drivers are encouraged to keep their boots clear to accommodate customer belongings.
I’m having trouble with the app. What should I do?
Try these tips: Android Users: Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”Uninstall/Re-install the Geolah app from the Store. iOS Users: Close the Geolah App completely. Restart your phone.Uninstall/Re-install the Geolah App from the Store.
What is an IVRD?
An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum […]
How can I register as a customer on the Geolah app?
How do I make payment for an outstanding balance?
If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account.
I can’t track my driver/trip. What should I do?
Please make sure your location settings are enabled. If live tracking isn’t working, the driver may not have opened the app. If the problem persists, try restarting the app.
Can I request for the IVRD recording?
Both driver partners and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.