Do I need to pay ERP/toll charges?
For most services on Geolah, ERP/toll charges are not included in the fare. If a customer passes through an active ERP/toll gantry, the toll charge will be added to the fare at the end of the trip. Important Notes: Geolah drivers are encouraged to follow suggested routes to avoid unexpected traffic delays. The platform optimises […]
Does Geolah offer coupons?
New to Geolah? Download the app now and claim your welcome coupon. Here’s how you can enjoy more:
Is there any insurance coverage in the event of an accident?
Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.
What if I decided to cancel after incurring a waiting time fee?
Wait Time Fees Cancellation Fees Free Grace Period Fees Free Grace Period Fees Within 3 minutes upon: 1) Partner driver’s arrival at pick up location After 3 minutes of grace period: 1) $3.50 per 3 minutes block Within 3 minutes upon: 1) Partner driver’s acceptance of booking 1) After partner driver’s acceptance: $3 per 3 […]
Can coupons be used to cover cancellation fees?
No, Geolah coupons only applies for cashless payment methods. Any cancellation, wait time fees or additional charges such as ERP/tolls need to be paid separately.
What should I do if I encountered any misbehaved drivers?
Your safety is our priority at Geolah. Report immediately within the Geolah App: Menu – Support – Report.
Can I appeal the cancellation and wait time fees?
Yes, appeals for cancellation and wait time fees may be possible, subject to approval. Please provide more details and send in to support@geolah.com. Geolah will review your case. If your appeal is successful, you will receive a non-refundable Geolah voucher as a refund.
How do I apply a coupon/promo code?
You can apply through the following:
I’ve lost my item. What should I do?
The fastest way to find or retrieve a lost item is to contact the driver directly: If the Item is Found: If the Item is Not Found or your trip has ended more than 24 hours ago: Geolah cannot guarantee that the driver partner will have your item or be able to return it immediately. […]
How much is the platform fee?
Geolah platform fees are as follows: Fee Types Remarks Current Fees New Fees (W.E.F 15th Feb 2025) Platform fee Fare <= $15.00 S$0.55 S$1.05 Fare >=$15.01 S$0.75 S$1.25 These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures.