I’m having trouble locating my driver, even though the app says they have arrived.
Kindly contact the driver to verify their current location. Please note that drivers may impose a waiting fee after a 3-minute wait at the accurate GPS-confirmed pickup point. We kindly request that customers adhere to punctuality and confirm their presence at the designated pickup location.
Are there any transactional fees for cashless payment?
Yes, a small transactional fee for cashless payments are as follows: Private Hire
Is it possible to request a pick-up or drop-off at a level above or below ground?
Bookings are for ground-level pickup and drop-off, except at designated points in residential, hotel, and shopping mall areas.
I was in an accident, and someone was injured.
If you were involved in an accident, with injuries: Call 999 (Police) Immediately.Secure scene & seek medical attention.Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
How to add payment?
You can add any of the following payment methods: To add a credit/debit card, follow these steps: There will be a small, temporary charge when you add a new card to your Geolah account. This is a security measure to verify that the card is active, valid, and belongs to you. It also helps prevent […]
What is GeoPets?
GeoPets is a pet-friendly transportation service for Geolah users, allowing you to travel with your pets at an affordable price. Common pets, including cats, rabbits, turtles, hamsters, birds in cages, fish in bowls or plastic bags, and dogs (either in a carrier or leashed), are welcome. GeoPets accommodates up to two customers, not including pets. […]
I was in an accident, but no one was injured.
If you were involved in an accident, without injuries:
What are the fees for entering Sentosa?
As a customer entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the customer’s account. You are not required to pay the admission fee if you have any of the following: In these cases, the driver should use the manned entry lanes […]
Does Geolah have a rate & review system?
Yes, we encourage both partner drivers and customers to share honest feedback and ratings to help us continuously improve the user experience.
What happens if the car breaks down in the middle of my ride?
Geolah prioritizes well-maintained vehicles, and partner drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip.