What happens if I cannot work temporarily due to a work injury?
If you are unable to work while recovering, you are entitled to compensation for lost earnings, calculated based on your average income during your service with Geolah.
Is there a time limit for reporting work injuries to Geolah?
Yes, you should report any incidents as soon as possible to ensure timely processing of your claim. Delays might affect eligibility.
Why is my Driver Wallet balance incorrect?
If you notice missing transactions or believe your wallet balance is incorrect, you can contact Geolah support via support@geolah.com
Will the cancellation policy be changed?
Our cancellation policy may be reviewed and adjusted in the future. Rest assured, Geolah is a platform that is always listening and improving. With your support, we can create a positive, sustainable, and trust-driven ride-hailing ecosystem together!
How do I enter the Waiting Time Fee?
Drivers are required to input the wait time fee upon dropping off customers. You may also refer to the driver’s handbook.
How should I deal with a rude customer?
As difficult as it may be, don’t take it personally and stay calm. In most situations, it’s best to remain silent and complete the ride safely. However, if the customer becomes aggressive, prioritize your safety and drive to a public area, where you can drop off the customer safely. It’s a good practice to rate […]
How long is a TDVL or PDVL valid, and will holders need to attend refresher courses?
A TDVL or PDVL is valid for three years. Holders must attend refresher courses every six years.
Where can I find a guide to transaction types in my Driver Wallet?
You may refer to the partner drivers’ handbook.
What should I do if I need to cancel because I realized I’m too far away after accepting a job with Geolah?
The estimated distance to the pick-up point is shown on the job card before you accept the job. It is your responsibility to ensure that your GPS is accurate so that the job cards you receive are within a reasonable distance. Therefore, a $1 fee will still apply if you cancel the job.
How do I top up my Cash Wallet?
You may refer to the drivers’ handbook.