What medical requirements must be met to renew a TDVL or PDVL?
Applicants aged 50 and above must undergo regular medical exams: Ages 50–64: Every 2 years. Ages 65+: Annually. Ages 70, 73, 74: Additional on-road driving tests are required.
What can I do if I wasn’t paid for a completed booking?
If you haven’t received payment for a completed booking, please note that there may be a delay before the payment appears in your driver wallet. If it’s been more than 3 days and you haven’t received your payment, please reach out to us via support@geolah.com My customer didn’t pay: For cash bookings, it is your […]
Why can’t I download or update the Geolah app?
You won’t be able to install or update the Geolah app if your device is running the following Operating System (OS) versions: Android 4.x & below iOS 11 & below If you have an older version of the app installed, you can still use it to receive jobs, but you won’t be able to update […]
What are the steps to cash out my earnings?
You may refer to the drivers’ handbook.
When is the renewal deadline for a vocational licence?
LTA will notify you 1–2 months before your licence expires. Ensure you meet the stated requirements to renew. If you lose the notice, contact LTA. Drivers may hold a vocational licence up to 75 years old.
Where are my tips credited?
Tips from your customer are transferred directly to your driver wallet, and no service fee is deducted from the tip amount. Please remember that tipping is voluntary and should not be requested. Asking for tips may be seen as inappropriate and could lead to misunderstandings like touting or harassment.
My vocational licence has expired—what steps can I take to address this?
Less than 6 months: Renew online via AXS or GoBusiness Licensing portal or visit LTA Customer Service Centre. 6 months to 3 years: Submit a late renewal application online or in person. LTA will assess eligibility. Over 3 years: Submit a new application
I would like to request a payment statement.
To view your weekly earnings, please refer to your payment history. Additionally, we’ll send you a detailed monthly earnings statement to your registered email address.
Can a Driver terminate a ride after it has started?
Yes, a driver may end a trip after it has begun under certain circumstances. These include: 1) Safety Concerns: If the customer poses a risk by being verbally or physically abusive, intoxicated, engaging in illegal activities, or violating platform guidelines. 2) Vehicle Issues: If the driver’s vehicle breaks down or experiences a malfunction, making it […]
How do I interpret my earnings breakdown?
You may refer to the drivers’ handbook.