Your safety is our priority at Geolah. If the driver who arrives doesn’t match the information in the app (such as photo, name, vehicle registration number, etc.), report it immediately through the Geolah app:
Menu → Support → Report.
If you were involved in an accident, with injuries:
Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
If you were involved in an accident, without injuries:
Geolah prioritizes well-maintained vehicles, and partner drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip.
Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.
Your safety is our priority at Geolah. Report immediately within the Geolah App:
Menu – Support – Report.
You can update your personal details by following the steps below:
Your profile will be updated with the new details.
For the security and privacy of all users, Geolah requires each customer to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.
If you have made the decision, kindly follow the steps:
To maintain your account, customers must book at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.
We value your privacy and only show them your username, profile picture, and past reviews and driver ratings. We take these measures to ensure your privacy and safety throughout your Geolah experience.
Yes, your account may be suspended if you are found to have violated any of the following:
Violators will be reported to authorities.
Geolah’s transport and delivery services are operational 24/7.
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
Following LTA regulations and ensuring customers safety, Geolah require selecting the correct service based on your group size. The table below details the maximum customer capacity for each service type:
| Maximum Customer Capacity | Services | Maximum Luggage Capacity |
| Up to 4 pax | AnyGeo, GeoPets | 3 small or 2 medium |
| Up to 6 pax | GeoCar XL | 5 small or 4 medium |
The maximum luggage capacity for each service type is a guideline based on available space. Consider a large suitcase to be approximately 27 inches. To avoid cancellation fees, please book the appropriate service based on both the number of customers and the amount of luggage you have. If you have more luggage than the recommended amount, you’ll need to book additional rides.
The car boot is ideal for foldable wheelchair. If it doesn’t fit, check with your partner driver about using the customers seats.
The fare for your trip is determined solely by your pick-up and drop-off locations. Our platform optimizes routes to enhance pick-up/drop-off accuracy and overall safety, which may entail passing through ERP/toll gantries.
No worries, your ride request hasn’t been matched yet and no charges have been incurred. This could be because of high demand, peak hours, bad weather slowing down traffic, or a temporary internet issue.
Our platform automatically detects your location. There are two ways to optimize your pickup:
Bookings are for ground-level pickup and drop-off, except at designated points in residential, hotel, and shopping mall areas.
GeoPets is a pet-friendly transportation service for Geolah users, allowing you to travel with your pets at an affordable price. Common pets, including cats, rabbits, turtles, hamsters, birds in cages, fish in bowls or plastic bags, and dogs (either in a carrier or leashed), are welcome.
GeoPets accommodates up to two customers, not including pets. A maximum of two medium-sized pets or one large-sized pet is allowed per ride. Any other arrangements are at the partner driver’s discretion. Please note that pets are not insured during GeoPets rides.
All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.
Geolah coupons cannot be exchanged for cash, credit, or other forms of payment.
New to Geolah? Download the app now and claim your welcome coupon.
Here’s how you can enjoy more:
No, Geolah coupons only applies for cashless payment methods. Any cancellation, wait time fees or additional charges such as ERP/tolls need to be paid separately.
You can apply through the following:
Invalid coupons cannot be applied. Expired coupons will be moved to the past section. Please ensure that your coupon code is valid and meets all the necessary terms and conditions before attempting to use it.
Wait time & Cancellation fees:
| Wait Time Fees | Cancellation Fees | ||
| Free Grace Period | Fees | Free Grace Period | Fees |
| Within 3 minutes upon: 1) Partner driver’s arrival at pick up location | After 3 minutes of grace period: 1) $3.50 per 3 minutes block | Within 3 minutes upon: 1) Partner driver’s acceptance of booking | 1) After Partner driver’s acceptance: $3 per 3 minutes block 2) After Partner driver’s arrival: $3 per 3 minutes block + $3.50 wait time fee |
Other fees:
| Fees Type | Remark | Fees | Applicable for (Fleet type) |
| Platform Fee (W.E.F 15th Feb 2025) | Fare <= $15.00 Fare >= $15.01 | $1.05 $1.25 | All fleet types |
| Cleaning Charges | If pax vomit / pet’s mess | up to $120.00 | All fleet types |
| ERP / Toll Charges | Not included in the fare. Hence, the chargers will be based on the prevailing ERP rates or toll entry | Drivers would need to key in the ERP charges at the end of the trip. | All fleet types |
As a customer entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the customer’s account.
You are not required to pay the admission fee if you have any of the following:
In these cases, the driver should use the manned entry lanes to waive the island admission fee.
All cars and taxis will be charged, more details refer to the link
For most services on Geolah, ERP/toll charges are not included in the fare. If a customer passes through an active ERP/toll gantry, the toll charge will be added to the fare at the end of the trip.
Important Notes:
Geolah drivers are encouraged to follow suggested routes to avoid unexpected traffic delays. The platform optimises routes for accurate pick-ups and drop-offs, which may include passing through ERP/toll gantries. However, for Delivery Services, ERP/toll charges are included in the fare.
| Wait Time Fees | Cancellation Fees | ||
| Free Grace Period | Fees | Free Grace Period | Fees |
| Within 3 minutes upon: 1) Partner driver’s arrival at pick up location | After 3 minutes of grace period: 1) $3.50 per 3 minutes block | Within 3 minutes upon: 1) Partner driver’s acceptance of booking | 1) After partner driver’s acceptance: $3 per 3 minutes block 2) After partner driver’s arrival: $3 per 3 minutes block + $3.50 wait time fee |
There will be no extra charges, our partner drivers are encouraged to keep their boots clear to accommodate customer belongings.
The cancellation fee applies to all rides and delivery services.
Yes, appeals for cancellation and wait time fees may be possible, subject to approval. Please provide more details and send in to support@geolah.com. Geolah will review your case. If your appeal is successful, you will receive a non-refundable Geolah voucher as a refund.
Geolah platform fees are as follows:
| Fee Types | Remarks | Current Fees | New Fees (W.E.F 15th Feb 2025) |
| Platform fee | Fare <= $15.00 | S$0.55 | S$1.05 |
| Fare >=$15.01 | S$0.75 | S$1.25 |
These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures.
Customers will be charged a cleaning fee of up to $120 for excessive messes to cover reasonable cleaning costs. Excessive messes include, but are not limited to, vomiting, stains, or pet waste. Please note that the final amount is determined solely based on the cleaning receipt issued by the cleaning company.
Partner drivers must submit photo evidence of the mess along with the cleaning receipt to support the claim. Customers will be notified of the cleaning fee prior to any deductions. This policy applies at all times and on all days during an active trip.
All submissions are subjected to review. Geolah reserves the sole and absolute discretion to approve, deny, and decide on a fair reimbursement amount.
Huawei mobile devices are not compatible with the Geolah app. This is because the Geolah app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah app is not available.
Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both. Prosecution action may be taken against offenders and particularly, those who refuse to make restitution of the unpaid fare.
An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum of 7 days.
Both driver partners and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.
Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.
You may refer here for more information.
The fastest way to find or retrieve a lost item is to contact the driver directly:
If the Item is Found:
If the Item is Not Found or your trip has ended more than 24 hours ago:
Geolah cannot guarantee that the driver partner will have your item or be able to return it immediately. Perishable items, along with their containers, will be disposed of immediately due to health and safety reasons.
3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website.
Here are a few possibilities:
After each trip, you’ll receive an email with a detailed e-receipt showing the fare breakdown and any additional charges. You can also access your complete ride history through the Geolah app. This provides a record of all your trips, including dates, destinations, fares, and payment methods used.
Yes, a small transactional fee for cashless payments are as follows:
Private Hire
You can add any of the following payment methods:
To add a credit/debit card, follow these steps:
There will be a small, temporary charge when you add a new card to your Geolah account. This is a security measure to verify that the card is active, valid, and belongs to you. It also helps prevent fraudulent activities on our platform, ensuring a safe and secure experience for all users.
*Geolah offers coupon incentives for using Visa or Mastercard cards.
If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account.
Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.
Yes, we encourage both partner drivers and customers to share honest feedback and ratings to help us continuously improve the user experience.
Try these tips:
Android Users:
Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”
Uninstall/Re-install the Geolah app from the Store.
iOS Users:
Close the Geolah App completely. Restart your phone.
Uninstall/Re-install the Geolah App from the Store.
Please make sure your location settings are enabled. If live tracking isn’t working, the driver may not have opened the app. If the problem persists, try restarting the app.
Yes, you are able to share your trip details.
Let’s build a great ride experience! Show your appreciation to Geolah drivers by tipping during or after your trip. Cashless tipping is preferred and help us recognize great service for our community.
Book rides for loved ones with Geolah! Indicate the right pick-up and drop-off locations, and select a cashless payment method for a smooth ride experience.
The Geolah app allows you to enter specific pickup details, such as “waiting at the lobby,” “car park,” or “entrance.” However, this excludes restricted zones, bus lanes, and bus stops. For other specific requests, you can use the “Driver Notes” field or the call/text feature to communicate directly with your driver.
No. Drivers cannot travel to your new location due to safety concerns. You will need to cancel the booking and rebook with the correct pickup location.
*Cancellation fee may apply.
Kindly contact the driver to verify their current location. Please note that drivers may impose a waiting fee after a 3-minute wait at the accurate GPS-confirmed pickup point. We kindly request that customers adhere to punctuality and confirm their presence at the designated pickup location.
A partner driver can terminate a ride for the following reasons:
Customer Misconduct:
Vehicle Breakdown or accident.
Let’s work together to ensure a safe and enjoyable experience for everyone.
| Services | Seats | Descriptions |
| AnyGeo | 4 | Nearest available, 4 seats |
| GeoCar XL | 6 | Economy, 6 seats |
| GeoPets | 4 | 1 small or 1 medium size pet, 2 seats |
*The services listed above are available for hourly bookings.
While breaks are not mandatory, we strongly recommend them to mitigate risks associated with fatigue.
Fatigue significantly impairs driving ability, comparable to the effects of alcohol. Studies indicate that being awake for 17 hours equates to the impairment caused by alcohol consumption.
By adhering to these recommendations, you contribute to safer roads for yourself and others. Safety should always come first.
If you were involved in an accident, without injuries:
If you were involved in an accident, with injuries:
Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
Geolah prioritizes well-maintained vehicles, and drivers are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip.
Each Geolah ride includes basic coverage for customers of up to S$20,000 for accidental death and permanent disablement. Partner drivers are automatically covered under WICA.
To keep your account active, you must complete at least two trips every 6 months. Inactive accounts for over 6 months will need to verify your identity via OTP.
You can update your personal details by following the steps below:
Geolah will review your request.
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and on-demand service experience for all our users.
If you have decided to deactivate your Geolah account, please follow these steps:
To ensure the security and privacy of all users, Geolah mandates that each individual maintain their own personal account. This approach guarantees that personal details such as phone numbers and email addresses are accurately linked to the appropriate user, reducing the risk of unauthorized access or fraud.
Your account is intended solely for your personal use and cannot be transferred or shared with others, including foreigners. Any breach of this policy will lead to your driver deposit being forfeited, and the issue will be reported to the authorities.
Please follow the steps below:
| Type of Delivery Drivers | Requirements |
| Bicycle | 1) NRIC 2) Clear headshot photo – Must be above 18 years old – Physically fit – Able to deliver small parcels |
| Motorcycle | 1) NRIC 2) Valid driving license 3) Clear headshot photo 4) Front vehicle photo image 5) Commercial insurance 6) Vehicle log card – Must be above 18 years old – Physically fit – Able to deliver small up to bulky items |
| Car | |
| MPV | |
| Van 1.7m | |
| Van 2.4m | |
| Lorry |
Your profile will be reviewed and approved within 3 business days. However, please be aware that delays may occur due to a higher volume of applications. To help prevent any processing delays, make sure your submission is complete and accurate.
You can get in touch with us by emailing support@geolah.com or by filling up the details here
You can update your vehicle details by following the steps below:
Geolah will review your request.
To submit an appeal, please use a Gmail account. You can either access the appeal form through this link or email your appeal to support@geolah.com
You can get in touch with us by emailing support@geolah.com or by filling up the details here
Definitely! If you don’t own a vehicle, you have two options: join our fleet of bicycles, or motorcycles, or rent a vehicle.
All partner drivers are required to file income tax. Geolah is not under the auto-inclusion scheme. You must then log in to the IRAS myTax portal and confirm if the earnings are correct to file your income tax. Contact Geolah to get your Annual Partner Statement.
All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.
To maintain a safe and efficient platform, all Geolah partner drivers must follow our rules. Please review the partner driver handbook for details on platform and product guidelines. For more information, visit this link.
Improve the housing and retirement adequacy of platform/gig workers by aligning their CPF contribution rates with those of traditional employees.
The changes will take effect from 1 January 2025.
From Nov 2024, you can opt-in via the CPF Board’s portal. There is no deadline to opt-in.
Platform operators are responsible for deducting and submitting CPF contributions on behalf of their platform workers.
For platform workers who are mandated or opt in to increased CPF contributions, Ordinary, Special, and MediSave contributions will be deducted. For platform workers who do not opt in, only MediSave contributions will be deducted.
Each platform operator will deduct and submit CPF contributions for your earnings from their platform.
No. CPF contribution does not determine how jobs are being allocated.
Potential Earnings:
| Fees Type | Remark | Fees | Applicable for (Fleet type) |
| ERP / Toll Charges | Included in the fare. Hence, the charges will be based on the prevailing ERP rates or toll entry. | Drivers do not need to key in. | All partner driver |
| Wait time | Free Grace period : Within 10 minutes upon driver arrive at the pick up location. | After 10 mins of grace period : $3 per 10 minutes block | All partner driver |
| Cancellation | Free cancellation if no driver been assigned. | Full delivery fee will apply after a driver has been assigned. | All partner driver |
| Round trip | When a parcel is picked up from Point A to Point B and delivered back to point A *Fees + trip fare | S$5.00 | All partner driver |
| No lift landing/access | Driver will indicate the fee when required. | S$10.00 | All partner driver |
| Extra manpower | Up to 3 pax (Inclusive of driver) | S$25.00 per pax | – MPV – Van 1.7m – Van 2.4m – Lorry |
| Pets | Up to 3 big cages/animals | S$10.00 per pet | – Car – MPV – Van 1.7m – Van 2.4m – Lorry |
| Rent a trolley | Driver will indicate the fee when required. | S$10.00 | – Car – MPV – Van 1.7m – Van 2.4m – Lorry |
| Restricted Zones | Driver will indicate the fee when required. | S$10.00 | – Motorcycle – Car – MPV – Van 1.7m – Van 2.4m – Lorry |
You can only use one vehicle to complete deliveries with Geolah at any one time.
No, Geolah strictly prohibits the use of any PMD, PAB or PMA for delivery purposes.
| Service type | Distance | Weight limit | Size limit | Suitable for | Up to 3 big pets | Rent trolley | Round trip | Extra Manpower | Restricted zone | No lift landing |
| Bicycle | 701m to 3km | Up to 5kg | 40 × 30 × 15 cm | Documents, Smaller Parcels & Groceries etc | NO | NO | YES | NO | NO | YES |
| Motorcycle | Island wide | Up to 10kg | 50 × 45 × 45 cm | Documents, Parcels, Groceries, Small Electronic device etc | NO | NO | YES | NO | YES | YES |
| Car | Island wide | Up to 25kg | 70 × 50 × 50 cm | Documents, Parcels, Flowers, Glassware, Electronics, Groceries, etc | YES | YES | YES | NO | YES | YES |
| MPV | Island wide | Up to 60kg | 110 × 80 × 50 cm | Small Parcels, Flowers, Glassware, Electronic, Furniture, etc | YES | YES | YES | YES | YES | YES |
| Van, 1.7m | Island wide | Up to 350kg | 160 × 120 × 100 cm | Parcels, Flowers, Glassware, Electronic, Furniture & Odd size items | YES | YES | YES | YES | YES | YES |
| Van, 2.4m | Island wide | Up to 480kg | 230 × 120 × 120 cm | Parcels, Flowers, Glassware, Electronic, Furniture & Odd size items | YES | YES | YES | YES | YES | YES |
| Lorry | Island wide | Up to 1000kg | 420 × 170 × 190 cm | Boxes, Electronics, furniture & Odd size items etc | YES | YES | YES | YES | YES | YES |
Partner drivers are automatically covered under WICA coverage. For more information, please refer to the “WICA” section in our FAQ.
Firstly, try contacting the sender using the in-app messaging or call function. If you can’t reach the sender, please reach out to us via support@geolah.com
If you’re unable to find the pickup/drop-off location, please get in touch with the sender or recipient for clarification, via in app chat or direct call.
If the sender/recipient is absent or unreachable, attempt to contact them again via call or in-app chat. If you still cannot reach them, please contact our Customer Service team via support@geolah.com
To return the item, please submit a ticket in the app and bring it to our Geolah office immediately.
You must take a clear photo of the parcel in a well-lit area during both the pick up and drop off process.
Please do not make changes to the delivery timing with the customer, it will cause inconvenience to the customer. If you cannot do the job within the timing, please do not accept the delivery request. If required, kindly contact both sender and recipient for arrangement.
For the loss of packages, partner drivers will bear the compensation as you are responsible for the delivery of the parcels. You will need to inform the customer and Geolah.
Yes, the partner driver of the van or lorry will need to assist in loading and unloading of the goods. Partner drivers can also add extra charges.
Geolah’s transport and delivery services are operational 24/7.
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
Contactless Delivery (CD) allows partner drivers to leave parcels at a designated safe location when the recipient is not at home.
How to Handle Contactless Delivery:
Important Reminders:
Liability: Geolah’s partner drivers will be responsible for pick up/drop off only.
Safety First: Always prioritize safety and security when choosing a location to leave the parcel. Do contact senders & recipients and share photos.
For bike deliveries, our dedicated partner drivers can handle up to 3 deliveries per job. If you’re driving a car or van, you’ve got a bit more room—up to 10 deliveries per job! For those handling truck deliveries, the maximum is 2 deliveries per job.
You may refer here for the full list of items that are prohibited for delivery. Please comply with the guidelines.
You can communicate using the in-app call and messaging function.
Here’s a list of restricted locations to which we do not provide our services:
There will be a 10 mins grace period for the item to be ready. Once the grace period is up, you can add the waiting charges.
If you are picking up the item on behalf of the customer, please contact them to confirm any changes. If the items you’re collecting won’t fit in your vehicle, you can ask the customer to cancel the order and place a new one.
The amount is currently being processed by the payment provider.
Your security deposit will be available for withdrawal upon request. You may submit a withdrawal request through email at support@geolah.com, and we will process it accordingly. Please note that processing may take up to seven business days for the funds to be released.
Please note that accounts may be suspended or banned for violations of platform policies or regulatory requirements, including but not limited to fraud, inappropriate conduct, or failure to comply with platform guidelines.
Your earnings will be credited to your Driver’s App wallet.
Partner drivers must maintain a minimum balance of $10 at all times to be eligible for accepting cash bookings.
No, the delivery fee is all-inclusive
This is a small fee for unauthorized charges, refunds, or other fees.
Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.
Please drop us an email at support@geolah.com and provide us with the booking ID. We will review the ratings and advise you on the outcome.
Yes, we encourage both drivers and customers to share honest feedback and ratings to help us continuously improve the user experience.
Nothing! All driver- and delivery-partners of Geolah will automatically be eligible for WIC insurance from the time you pick up a customer or item, to the time you drop them off/deliver them.
No, your WICA coverage will lapse if you are no longer a Geolah Driver- / Delivery-Partner.
For accidents while completing a booking on the with Geolah’s platform, you will be covered for the following:
WICA covers injuries resulting from accidents during your service for Geolah and diseases contracted while providing services, as defined under the Act.
You may claim:
Compensation is based on your average monthly earnings, the severity of the injury, and the guidelines under WICA.
Exclusions include injuries caused by your negligence, acts of war, or while under the influence of drugs or alcohol.
If you are unable to work while recovering, you are entitled to compensation for lost earnings, calculated based on your average income during your service with Geolah.
Yes, you should report any incidents as soon as possible to ensure timely processing of your claim. Delays might affect eligibility.
You can only claim under one insurance policy at a time. If you file your claim through Geolah, we’ll submit it under WICA. You can file additional claims under other policies only after the WICA limit is reached.
Work Injury Compensation for Platform Workers – link here
