How can I update my personal details?
You can update your personal details by following the steps below: Your profile will be updated with the new details.
Is the cancellation fee for all Geolah services?
The cancellation fee applies to all rides and delivery services.
Can I share my location with my loved ones?
Yes, you are able to share your trip details.
Can I let someone else use my Geolah account?
For the security and privacy of all users, Geolah requires each customer to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.
What is the cleaning fee if I make a mess in the car?
Customers will be charged a cleaning fee of up to $120 for excessive messes to cover reasonable cleaning costs. Excessive messes include, but are not limited to, vomiting, stains, or pet waste. Please note that the final amount is determined solely based on the cleaning receipt issued by the cleaning company. Partner drivers must submit […]
Can I tip the driver?
Let’s build a great ride experience! Show your appreciation to Geolah drivers by tipping during or after your trip. Cashless tipping is preferred and help us recognize great service for our community.
How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah. If you have made the decision, kindly follow the steps:
What is the maximum customers and luggage capacity?
Following LTA regulations and ensuring customers safety, Geolah require selecting the correct service based on your group size. The table below details the maximum customer capacity for each service type: Maximum Customer Capacity Services Maximum Luggage Capacity Up to 4 pax AnyGeo, GeoPets 3 small or 2 medium Up to 6 pax GeoCar XL 5 […]
Can I book a ride for someone else using my account?
Book rides for loved ones with Geolah! Indicate the right pick-up and drop-off locations, and select a cashless payment method for a smooth ride experience.
Managing dormant accounts
To maintain your account, customers must book at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.