Can I fit a foldable wheelchair in the car boot?
The car boot is ideal for foldable wheelchair. If it doesn’t fit, check with your partner driver about using the customers seats.
Can I request for a specific pick-up or drop-off?
The Geolah app allows you to enter specific pickup details, such as “waiting at the lobby,” “car park,” or “entrance.” However, this excludes restricted zones, bus lanes, and bus stops. For other specific requests, you can use the “Driver Notes” field or the call/text feature to communicate directly with your driver.
How much of my personal information is visible to drivers?
We value your privacy and only show them your username, profile picture, and past reviews and driver ratings. We take these measures to ensure your privacy and safety throughout your Geolah experience.
Can I share my preferred route with the driver?
The fare for your trip is determined solely by your pick-up and drop-off locations. Our platform optimizes routes to enhance pick-up/drop-off accuracy and overall safety, which may entail passing through ERP/toll gantries.
I made a mistake with the pickup address. Can the driver come to my current location instead?
No. Drivers cannot travel to your new location due to safety concerns. You will need to cancel the booking and rebook with the correct pickup location. *Cancellation fee may apply.
Can my account be suspended?
Yes, your account may be suspended if you are found to have violated any of the following: Violators will be reported to authorities.
Why can’t I get a driver?
No worries, your ride request hasn’t been matched yet and no charges have been incurred. This could be because of high demand, peak hours, bad weather slowing down traffic, or a temporary internet issue.
Can a partner driver terminate a ride mid-trip, and if so, under what circumstances?
A partner driver can terminate a ride for the following reasons: Customer Misconduct: Vehicle Breakdown or accident. Let’s work together to ensure a safe and enjoyable experience for everyone.
How do I track my Geolah transaction history?
After each trip, you’ll receive an email with a detailed e-receipt showing the fare breakdown and any additional charges. You can also access your complete ride history through the Geolah app. This provides a record of all your trips, including dates, destinations, fares, and payment methods used.
How do I optimise my pickup?
Our platform automatically detects your location. There are two ways to optimize your pickup: