How can I update my personal details?
You can update your personal details by following the steps below: Geolah will review your request.
How do I get my earnings?
Your earnings will be credited to your driver’s app wallet.
Can I let someone else use my Geolah account?
To ensure the security and privacy of all users, Geolah mandates that each individual maintain their own personal account. This approach guarantees that personal details such as phone numbers and email addresses are accurately linked to the appropriate user, reducing the risk of unauthorized access or fraud. Your account is intended solely for your personal […]
How soon will I get my earnings?
How can I deactivate my Geolah account?
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah. If you have made the decision, kindly follow the steps:
How can I verify that my earnings transfer was completed?
Check your transaction history. If it says “completed,” your earnings have been successfully credited.
Managing dormant accounts
To keep your account active, you must complete at least two trips every 6 months. Inactive accounts for over 6 months will need to verify your identity via OTP.
Is there a minimum balance requirement for my wallet?
Partner drivers must maintain a minimum balance of $10 at all times to be eligible for accepting cash bookings.
How much of my personal information is visible to customers?
To protect your privacy and facilitate a smooth journey, only basic information is shared with customers. We take these measures to protect your privacy and safety throughout your Geolah experience.
What is a transaction fee?
This is a small fee for unauthorized charges, refunds, or other fees.