What is an IVRD?
An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum […]
Can I request for the IVRD recording?
Both drivers and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.
Is Geolah Driver App compatible with Huawei devices?
Huawei mobile devices are not compatible with the Geolah Driver app. This is because the app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah Driver app is not available.
How can I update my vehicle details?
You can update your vehicle details by following the steps below: Geolah will review your request.
How can I update my insurance details?
You can update your insurance details by following the steps below: Geolah will review your request.
What are the available services?
Services Seats Descriptions AnyGeo 4 Nearest available, 4 seats GeoCar XL 6 Economy, 6 seats GeoPets 4 1 small or 1 medium size pet, 2 seats *The services listed above are available for hourly bookings.
How can I update my vocational license?
You can update your vocational license by following the steps below: Geolah will review your request.
Do I need to file income tax?
All driver partners are required to file income tax. Geolah is not under the auto-inclusion scheme. You must then log in to the IRAS myTax portal and confirm if the earnings are correct to file your income tax. Contact Geolah to get your Annual Partner Statement.
How can I register as a partner driver?
Please follow the steps below:
Is the security deposit refundable?
Your security deposit will be available for withdrawal upon request. You may submit a withdrawal request through email at support@geolah.com, and we will process it accordingly. Please note that processing may take up to seven business days for the funds to be released. Please note that accounts may be suspended or banned for violations of […]