Can my account be suspended?
Yes, your account may be suspended if you are found to have violated any of the following: Violators will be reported to authorities.
How can I communicate with the customer?
You can do so via the in-app call and messaging function.
What documents do I need for sign up?
Type of Vocational License Type of Vehicles Type of Documents required PDVL Private Hire Car 1) NRIC 2) Driving license 3) Clear headshot photo4) Front vehicle photo image 5) Vocational license (PDVL)6) PHV Car decal photo image 7) Commercial insurance (Z10/Z11) 8) Vehicle log card TDVL Taxi 1) NRIC 2) Driving license 3) Clear headshot photo4) Front vehicle photo image 5) Homepage image of […]
I’ve arrived at the pickup location, but I can’t find the customer. What should I do?
If you’ve arrived at the pickup point but can’t find your customer, don’t worry. Here’s what you have to do: *Make sure you’re at the right spot and have waited for more than 5 minutes before cancelling.
Where do I get the PHV decal?
If you haven’t received a letter from the LTA with decal placement instructions, you can go to a VICOM, JIC, or STA vehicle inspection center for professional installation at a cost of $20.
What should I do if the customer wants to cancel the trip only when I arrived at the pick up point?
We understand that unexpected cancellations can occur. To ensure fairness for driver partners, we’ve implemented a 3-minute grace period after your arrival at the pickup point. If a customer cancels after this period, a $3 cancellation fee will be applied.
I do not have a TDVL/PDVL license. How do I apply for one?
For details on the application process, kindly visit this link.
Does Geolah have a rate & review system?
Yes, we encourage both partner drivers and customers to share honest feedback and ratings to help us continuously improve the user experience.
How long will it take for my account to be approved?
Your profile will be reviewed and approved within 3 business days. However, please be aware that delays may occur due to a higher volume of applications. To help prevent any processing delays, make sure your submission is complete and accurate.
What should I do if I am rated wrongly?
Please drop us an email at support@geolah.com and provide us with the booking ID. We will review the ratings and advise you on the outcome.