Can I use my earnings from driver’s wallet for transactions?
The earnings from driver’s wallet currently only support withdrawals and does not offer any other services.
Cash bookings: What if my customer refuses to pay their penalty? (e.g. wait time fee)
You are only required to collect penalty fees in cash from the customer if the app prompts you to do so at the end of the trip. If the customer refuses to pay the penalty fee(s), please inform us immediately via support@geolah.com
How do I log in to my Geolah account on a new device?
If you are switching to a new device, follow these steps to log in to your Geolah account: on your old device, tap your profile picture. After that, on your new device, log in using the phone number registered with Geolah.
What should I do if the app is stuck and I can’t pick up or drop off?
If you’re unable to pick up or drop off because the app is stuck, try the following steps. If your app starts working again at any point, you can stop and don’t need to continue further. For iOS For Android: If the issue persists, you may need to contact Geolah support for further assistance.
Why drive with Geolah?
1) Enjoy competitive rates and fares to maximize your earnings. This applies to PHV and Taxi Drivers only. 2) Full Support We’re committed to supporting you every step of the way, ensuring a smooth driving experience. 3) Fast Payments Get paid quickly with the option for instant cashouts, giving you maximum flexibility with same-day payouts. […]
How can I protect myself from scams?
Scammers are becoming increasingly clever, constantly devising new ways to access your money or personal details. While Geolah has established multiple security measures to safeguard you, staying informed and alert is your strongest line of defense.
Why can’t I see the booking or order card?
Try the following steps. For iOS: Close the Geolah App completely. Restart your phone. Uninstall/Re-install the Geolah App from the Store. For Android: Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache” Uninstall/Re-install the Geolah app from the Store. If you’re still not receiving bookings or alerts, you may need to contact […]
How to view your upcoming or past trips in the Geolah partner driver app
Open the Geolah partner driver app. On the home page, tap on “History.” Check the details of your past trips conveniently from this section.
What are some tips for understanding and managing driver fatigue?
While breaks are not mandatory, we strongly recommend them to mitigate risks associated with fatigue. Fatigue significantly impairs driving ability, comparable to the effects of alcohol. Studies indicate that being awake for 17 hours equates to the impairment caused by alcohol consumption. By adhering to these recommendations, you contribute to safer roads for yourself and […]
What is the statutory age limit for obtaining a TDVL?
The maximum age for TDVL holders is 75 years old.