Are additional fees included in the base fare?
Surcharges, such as ERP or any other additional fees are not included in the base fare and should be added at the end of the trip.
Reporting of concerns
You may report any suspected fraud/wrongdoing by Geolah’s drivers or employees. Simply contact us through: Email: support@geolah.com Contact us form: Click here
How long does it typically take for LTA to approve an application?
LTA typically takes 30 working days to process a PDVL/TDVL application, provided all necessary documents are submitted.
What happens if I forget to enter the Waiting Time Fee?
Geolah will not be responsible for reimbursing the waiting time fee. Drivers are encouraged to input the waiting time fee upon drop-off, as we cannot charge the customer once the trip has ended.
What should I do if I completed the trip without picking up the customer?
Thank you for letting us know. We’ll process the fare refund (if applicable). Please allow us some time. Make sure to double-check the pickup details. Always verify you’re at the right location when you arrive. Kindly ensure that the ‘pick up’ button is pressed only after the customer has boarded the vehicle.
How can I report a map or location issue?
Please check your app settings and enable location services. This will help us provide you with accurate maps and directions. If you have any issues or suggestions, please contact us here
How do I enter the Cancellation Fee?
Drivers will be prompted to specify the reason for cancellation. A $3 cancellation fee will be automatically applied if the driver cancels after waiting for more than 3 minutes. Cancellations due to no-shows will also be added to the driver’s account.
Can my customer request a package delivery instead of a ride?
For your safety and in compliance with the Land Transport Authority (LTA) regulations, drivers of private hire cars are not permitted to use their vehicles for delivery services. Please politely explain that delivery services are not available and ask the customer to cancel the booking.
What is the duration of the TDVL or PDVL course?
TDVL: 25 hours (16 classroom hours + 9 self-study hours). PDVL: 10 hours (8 classroom hours + 2 self-study hours)
How are trip fares determined?
Fares are calculated based on the distance traveled between the pickup and drop-off locations. The fare depends on the service type and may be influenced by surge pricing. The flag-down fare and standard booking fees, including platform fees, apply.