Code of Conduct
All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.
Partner Driver Handbook
To maintain a safe and efficient platform, all Geolah partner drivers must follow our rules. Please review the partner driver handbook for details on platform and product guidelines. For more information, visit this link.
Extra Income and Earnings
Wait time & Cancellation fees: Wait Time Fees Cancellation Fees Free Grace Period Fees Free Grace Period Fees Within 3 minutes upon: 1) Partner driver’s arrival at pick up location After 3 minutes of grace period: 1) $3.50 per 3 minutes block Within 3 minutes upon: 1) Partner driver’s acceptance of booking 1) After partner driver’s acceptance: $3 per […]
What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
Why is my payment credit pending?
The amount is currently being processed by the payment provider.
How does Geolah promote a respectful and tolerant community?
Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.
Will my job allocation be affected if I opt in for CPF contribution?
No. CPF contribution does not determine how jobs are being allocated.
Where can I find more information?
Saving as a Platform Worker with CPF – link here Write to CPF – link here Platform Worker CPF Contribution Calculator – link here Platform Workers CPF Transition Support Calculator – link here
If I got injured while working with Geolah, can I claim under WICA and my personal insurance?
You can only claim under one insurance policy at a time. If you file your claim through Geolah, we’ll submit it under WICA. You can file additional claims under other policies only after the WICA limit is reached.