Where can I find more information?
Work Injury Compensation for Platform Workers – link here
Is there any insurance coverage?
Partner drivers are automatically covered under WICA coverage. For more information, please refer to the “WICA” section in our FAQ.
What is the purpose of CPF contributions for platform/gig workers?
Improve the housing and retirement adequacy of platform/gig workers by aligning their CPF contribution rates with those of traditional employees.
When will this change take effect?
The changes will take effect from 1 January 2025.
How do I opt in for CPF contributions?
From Nov 2024, you can opt-in via the CPF Board’s portal. There is no deadline to opt-in.
Who is responsible for deducting and submitting CPF contributions for platform workers?
Platform operators are responsible for deducting and submitting CPF contributions on behalf of their platform workers.
What types of CPF contributions will be deducted?
For platform workers who are mandated or opt in to increased CPF contributions, Ordinary, Special, and MediSave contributions will be deducted. For platform workers who do not opt in, only MediSave contributions will be deducted.
What if I have multiple platform operator accounts?
Each platform operator will deduct and submit CPF contributions for your earnings from their platform.
What is the cleaning fee if the customers make a mess in the car?
Customers will be charged a cleaning fee of up to $120 for excessive messes to cover reasonable cleaning costs. Excessive messes include, but are not limited to, vomiting, stains, or pet waste. Please note that the final amount is determined solely based on the cleaning receipt issued by the cleaning company. Partner drivers must submit […]
I would like to report an incident relating to a trip.
Geolah is committed to the safety of our customers and drivers. We have a zero-tolerance policy for harassment and closely monitor user behaviour. If you experience harassment, please report it immediately through the app or call 999.